Frequently Asked Questions
How many certificates can I purchase?
Only One purchase per person per household.
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Are there any conditions on the certificates?
Certificates have no cash surrender value, one gift certificate per purchase at retail location.
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I completed my purchase. Why haven't I received confirmation in my email?
If you haven't received email confirmation of your purchase, check your spam filter and check to make sure your mail provider's service is not "down". Also, check with your system administrator or look at your firewall setting to ensure that you can receive the confirmation. Sometimes, a mail message may become corrupted and will be "thrown out" altogether, or a mail service can be down and omit messages. If you have checked the above and still are concerned about your confirmation, contact our support email.
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I tried to purchase a certificate, and there were some left on the screen, but another screen came up telling me I didn't get one. Why did this happen?
The window that shows how many gift certificates are left, updates every 25 seconds, during that time there's the potential for many people to try and purchase a certificate. Our process works on a basis of first come first serve.
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What happens if I purchase a gift certificate for a business and then they go out of business?
If you purchase a gift certificate on the Double Dollars Marketplace and then subsequent to your purchase the vendor or business owner ceases to operate and you are unable to redeem your gift certificate you can expect the same result as if you had purchased the gift certificate from the store, restaurant or business owner directly in that there is no opportunity for you to get a refund of your purchase. The Double Dollars Marketplace is an on-line conduit for purchasing directly from each business and mycollingwood.ca or SuiGeneris Marketing Inc. is NOT responsible to provide a refund.
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When do the purchase buttons show up and how does my computer display them?
The buttons get added to the website right at 10:00 a.m., but if you are waiting for the server to automatically update your open page, it might not be happening quick enough to allow you to purchase a gift certificate. You can try clicking your browser refresh button right at 10:00 a.m., or even a few seconds before, and continue doing this until the buttons appear. This forces your browser to get the most up to date page.
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When I click the RED purchase button, I get another window, but not all the text is there, what's going on?
This can happen for a couple of reasons. Your browser may have timed out or there may be a connection error between your Internet Service Provider's Server and our Servers. Also, you may be using a browser that's not supported for the Double Dollars Marketplace.
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Can I return my gift certificate after I have purchased it?
All sales are final and no refunds will be issued.
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I pressed the complete transaction button and I received an error message. Did my transaction go through?
Occasionally, due to heavy traffic on the Internet, communication between your Internet Service Provider and the Transaction Servers, a time-out can occur, generating the error on our pages. Our system will generate these errors if it detects anything abnormal to help protect against fraud. If you did not receive an email confirmation that your credit card has been charged for the purchase, then the transaction did not go through (see Spam Filters, Firewalls, Corrupted Messages).
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When I click the red purchase button, nothing happens or a blank page or blank form comes up, why can't I purchase a gift certificate?
This can happen for a couple of reasons. Your browser may have timed out or there may be a connection error between your Internet Service Provider's Server and our Servers. Also, you may be using a browser that's not supported for the Double Dollars Marketplace.
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What Browsers does the Double Dollars Marketplace support?
In general, we support the last two versions of Internet Explorer, Firefox, and Safari. We do not support Netscape, although it will work in most instances.
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Do I need to accept cookies and do I need to accept pop-up windows?
Yes, you need to accept cookies and you must make sure that any pop-up blockers are turned off. Once you have completed your transaction, you can turn pop-up blockers back on.
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When I click on purchase it brings up the second screen with the buy now button. I click on this and nothing happens, it just sits. Any ideas?
You could be experiencing lag with your Internet connection. Once you've clicked on the buy now button, please be patient as it could take a couple of seconds for the next screen to come up. If the process doesn't continue, try closing the second window and starting over.
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How do I know that I've purchased a gift certificate?
You should receive confirmation in your email of your purchase. You should print out this confirmation as you will need to present it when you pick up your certificate. If you are not receiving confirmation see Spam Filters, Firewalls, Corrupted Messages in this FAQ.
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I clicked the buy now button, entered in all my info, and the screens told me that I purchased a certificate but it did not email me a confirmation?
On rare occasions communication errors between the process Server and the payment Server can cause a purchase request to be terminated, or if the window is closed too soon once the credit card number is submitted this can also cause the transaction to be terminated. In both cases this is done to prevent fraud or accidental purchases. If you believe that your purchase was successful and don't have a confirmation email, see the FAQ questions dealing with email confirmation.
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I secured a gift certificate and an hour later went back and finished the transaction. Then, I received a message in my email that my transaction was invalid. Did I purchase a gift certificate?
If you leave an unfinished session for too long, and then decided to complete it, there's a chance that this will be timed out or that it will be viewed as fraudulent and to protect you, the transaction will be terminated. In this case your credit card transaction is voided and you are not charged as you have not purchased a gift certificate. It's best to always finish your purchase as soon as possible.
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Is your site secure?
All payment information is processed via an encrypted secure bank payment portal. For our privacy policy, see our home page.
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How often does the remaining gift certificate window update?
This window updates every 25 seconds to show an approximate count of the certificates available to be purchased.
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HST
The purchase of Double Dollars gift certificates are not taxable, however, the gift certificate, when redeemed, will be subject to any applicable sales tax including Harmonized Sales Tax within the Province of Ontario. Back to top